Frequently Asked Questions
Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Cleanerific.
What area do you serve?
We provide services all over San Francisco, Ca.
How do I pay for my cleaning service?
We will ask for a credit card when scheduling to hold your appointment time, but you may pay by cash, personal check or credit card at the time of service.
How do I cancel or reschedule an appointment?
We understand that you may need to reschedule or cancel your scheduled house cleaning appointment, but to avoid paying a fee, we require that you provide a notice as soon as possible. If you cancel within 24 hours of the service, a $75 cancellation fee will be charged. Please keep this in mind, as we hate to charge for services that are not provided, but we must implement this policy so that everyone involved knows that the scheduled appointments can be counted.
Modifying your schedule is easy. There’s no question that life can be unpredictable. But, you’ll never need to worry when something unexpected arises. If you have to change a cleaning date, just let us know as soon as possible. We do ask for notification at least 24 hours in advance, so we can easily reschedule your clean.
How does the referral program work?
Refer and be reward $100! Tell your friends about Cleanerific and you both get $50!
Here at Cleanerific, we firmly believe that sharing is caring. Invite your friends, family, neighbors and coworkers to use our services. For each person you refer who signs up to our recurrent services we will reward you $50 off which will be applied towards your next book with us. As a plus, your friend will be rewarded too. Simply ask your referral to mention you name at booking time.
Will I always have the same cleaning team?
We make every effort to have the same team clean your home each visit. Occasionally there may be a change in a team member due to illness, vacations and staff changes. Our job is to learn your home, be familiar with it, and to train the other team members how to deliver the quality that you expect.
Do you bring your own cleaning supplies, products and equipment?
We bring all the cleaning supplies required to exceptionally clean your home. We always try to cater to our customers, so if you prefer us to use a certain product you provide, we will.
Can my animals be out while my house is being cleaned?
We love pets, and will be very careful around them. Please let us know in advance what kind of pets you have so we can take care to not startle them or accidentally let them outside. We also ask that you secure them as appropriate in case visitors make them nervous.
Is your cleaning service guaranteed?
Yes. We we have a 100% Quality Service Guarantee. If you aren’t happy with any area we’ve cleaned, call us within 24 hours and we’ll come back and re-clean it at no cost.
Are your employees insured and bonded?
Yes. We have the best-available insurance that includes your home and our team members.
What if my regular appointment falls on a holiday?
We will speak to you in advance to make arrangements to clean your home on another day that same week.
Do I have to be home when you clean my house?
It’s your choice. Many of our customers prefer to give us a key. Others provide codes for the garage and/or alarm system. If you choose to give us a key, it will be stored in a locked key storage to which only our managers have access. The key is issued to the cleaning team on the day of your clean and returned to the manager at the end of the day.
Do I need to do anything before my cleaning team arrives?
Our team is here to help. It is helpful if you pick up toys, laundry, household items, and clutter before the team arrives. This allows us to be more efficient. Leave fresh linens out if you would like us to change the bedding and towels. And put away any important documents and valuables. No worries though, we’re ready to tackle messes, and will neatly pile and arrange any items left on floors or furniture.