Operating hours: Mon-Fri 8 AM - 5 PM

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Cleanerific cleaning company

FREQUENTLY ASKED QUESTIONS

Have a question? Here are just a few of the frequently asked questions we hear at Cleanerific. If you still have questions simply email or call us!

All our flat-rate cleans are calculated based on the number of bedrooms and bathrooms you have in your home. Additionally, all living areas, dining, and kitchen areas will be sparkling clean too!

(Any additional rooms such as studies, laundry area, home offices are considered as bedrooms.)

Yes, you can. Just communicate with the office and we’ll make arrangements to keep your key.
 
We recommend using a key lock box for convenience. We’ll provide the lock box and you can keep it as long as you are using our services. 
 
When you book a clean with us, you will be able to add a note with your entry details. If you have an existing booking, you can log in to your dashboard and update your entry details.

If your property is deemed a hazardous cleaning situation that goes over and above our normal cleaning environment that is covered by our cleaning packages, our cleaning teams have the right to walk away. Upon such a service, you will be charged a $50 booking fee due to holding your space in our schedule.

If there is a breakage or loss during your cleaning, notification of such an event must be made to us within 48 hours of service, by email or phone. Once we receive the notification, Cleanerific will contact you to make the necessary arrangements. We can provide partial refunds for damaged items. Any refunds are not to exceed the cost of the service provided.

Our Happiness Guarantee represents our commitment to you. Should you have a concern with our cleaning service you have received, we will work with you to make it right.
Here’s the procedure:

  • Call us within 48 hours of your cleaning and provide us with details of your concerns and/or issues.
  • Photos of concerned areas may be required prior to revisit or refunds.
  • We will re-schedule the clean at no cost to you within 2 business day. Our team will return to your home and address the areas of concern. Please note that re-cleans must be completed within 7 business days of last service to be eligible for credit or refund of service.
  • After the re-cleaning, if you still have concerns regarding the clean, we will review your issues once again and if we are unable to address your concerns, we will fairly provide a credit to you.
We want to make sure that everybody’s appointments are serviced by the best cleaning professionals possible. It takes us time to find the right home cleaning professional for you. This is why we ask for 24 hours notice for all cancellations. Cancellations made less than 24 hours prior to your appointment will incur a $75 charge.
A Team of 2 people is our standard, sometimes an extra team member can come when needed. 

No, absolutely not! It’s your choice to stay around or go out and take advantage of your free time. Just let us know how we can lock up after ourselves!

We don’t offer cleaning of:

  • Chandeliers
  • Light Bulbs
  • Bio-hazards
  • Animal Waste
  • High Reach Areas (More than 2 step ladder)
  • Furniture moving.

A deep clean is for first-time customers or customers who haven’t had their home professionally cleaned in the past 2 months. This allows our cleaners additional time to thoroughly clean your home.

Regular cleaning is for clients that maintain a good level of cleanliness around the house.

Deep Cleaning is for furnished properties. It reaches the deep grime and dirt in your home. That’s recommended when there is people living in the house.

First cleaning after all the furniture has been removed from property. An empty house which is either being sold or re-let will take longer as it has to be spotless.

Yes, we require your payment information prior to scheduling your booking. A hold will be placed on your card the day before your service and you will not be charged until after the cleaning is completed.

All you have to do is click book now, enter your relevant details and within 60 seconds you’re on the way to have a spick and span household. We’ll reply on the same business day confirming the appointment and arrival time. Also you can call 1300 009 363 for live help or chat with us.

COMPANY POLICIES

  1. The cleaners will take out trash only from regular residential  garbage bins. Extra trash removal will be subject to a fee of $15.00 per bag and bags can not be over 20 Lb each. 
  2. When the job is complete please take a walk through the property for inspection. Any problem you find with our service must be reported within 48 hours of their completing the service, and they will return to verify and possibly correct the problem within two business days.          
  3. If the cleaner needs to come back to the property to do additional work, that work will be billed. Additional work refers to any service that was not requested before. If something becomes dirty after the service was provided, cleaning it is also considered additional work.
  4. Cleaners do not climb higher than a 2-step ladder. Higher items will be dusted with an extension duster. And cleaners must not lift anything over 20 Lb. 
  5. We can not move furniture, but we will try to reach any visible places either by hand or with an extension duster. 
  6. We do not clean chandelier, we recommend contacting a chandelier cleaning professional. Light pendants will only be cleaned if safe to do so. If somehow they feel loose or unsafe by touch, they will not be cleaned.
  7. If you cancel/change within 1 business day prior to the service, a $75 cancellation fee will be charged. The fee also applies if our cleaners are unable to enter the home. For example, if the resident is not home or we have not been given access in another way.
  8. Estimates are subject to change upon arrival if the property requires more attention than the service type booked. We will notify the client of these changes before beginning the service.
  9. We can provide partial refunds for dissatisfied customers or damaged items. Any refunds are not to exceed the cost of the service provided.

BECOME A PROFESSIONAL CLEANING TECHNICIAN.

WE’RE HIRING!

At Cleanerific, we perform our work in supportive teams to provide our clients with the highest quality clean in the industry. Many of our employees have been part of our Cleanerific family for years and we take great pride in our reputation as an employer of choice.

Apply as a cleaner!

We'd love to hear from you

If you have a question or simply want to a feedback, you should definitely get in touch. 

[email protected] | (415) 820 - 7230

Cleanerific cleaning company

Cleanerific
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Relax and enjoy your home.

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Google Rating

4.7

4.7/5