Have a question? Here are just a few of the frequently asked questions we hear at Cleanerific. If you still have questions simply email or call us!
All our flat-rate cleans are calculated based on the number of bedrooms and bathrooms you have in your home. Additionally, all living areas, dining, and kitchen areas will be sparkling clean too!
(Any additional rooms such as studies, laundry area, home offices are considered as bedrooms.)
If your property is deemed a hazardous cleaning situation that goes over and above our normal cleaning environment that is covered by our cleaning packages, our cleaning teams have the right to walk away. Upon such a service, you will be charged a $50 booking fee due to holding your space in our schedule.
If there is a breakage or loss during your cleaning, notification of such an event must be made to us within 48 hours of service, by email or phone. Once we receive the notification, Cleanerific will contact you to make the necessary arrangements. We can provide partial refunds for damaged items. Any refunds are not to exceed the cost of the service provided.
Our Happiness Guarantee represents our commitment to you. Should you have a concern with our cleaning service you have received, we will work with you to make it right.
Here’s the procedure:
No, absolutely not! It’s your choice to stay around or go out and take advantage of your free time. Just let us know how we can lock up after ourselves!
We don’t offer cleaning of:
A deep clean is for first-time customers or customers who haven’t had their home professionally cleaned in the past 2 months. This allows our cleaners additional time to thoroughly clean your home.
Regular cleaning is for clients that maintain a good level of cleanliness around the house.
Deep Cleaning is for furnished properties. It reaches the deep grime and dirt in your home. That’s recommended when there is people living in the house.
First cleaning after all the furniture has been removed from property. An empty house which is either being sold or re-let will take longer as it has to be spotless.
Yes, we require your payment information prior to scheduling your booking. A hold will be placed on your card the day before your service and you will not be charged until after the cleaning is completed.
All you have to do is click book now, enter your relevant details and within 60 seconds you’re on the way to have a spick and span household. We’ll reply on the same business day confirming the appointment and arrival time. Also you can call 1300 009 363 for live help or chat with us.
At Cleanerific, we perform our work in supportive teams to provide our clients with the highest quality clean in the industry. Many of our employees have been part of our Cleanerific family for years and we take great pride in our reputation as an employer of choice.
If you have a question or simply want to a feedback, you should definitely get in touch.